All packages are shipped USPS. Shipping time frame usually takes 2-4 days for customers to receive their packages. Most times we ship out next business day, but please keep in mind our processing time can range from 1-3 business days for each order since items are being handmade. During sales our volume may increase, which shipping and processing time may change from the usual, but don't worry your package will be shipped the next business day after processing order.

You will receive an email once your order has been dispatched from our location which it will contain your USPS tracking number. Please keep in mind that it may take USPS 24-48 business hours to provide any tracking updates. If your tracking number does not work visit www.usps.com to manually input your tracking number.

If your order is over $100.00 we do add signature confirmation so that we can ensure that you did receive your package. Due to order amount being on the high price side, we want to protect you and our company.

Check the billing information you’re entering and be sure it matches what you have on file with your bank. If payment is shown on your transactions to have been taking out of your account and order has not shown processed, I would reach out to your bank and have them to reverse payment. You can then check out faster through PayPal.

Your tracking confirmation is sent via email as soon as your order ships. If you haven’t received an email, please be sure to check your spam folder. Additionally, all orders are shipped via USPS.

No, not at this time.

Exchanges are only accepted if the product error is due to our company or a defect. To be eligible for an exchange, your item must be unused, unwashed, unworn and in the same condition as you received it. It must also be in the original packaging. 

Due to the nature of our products, there are no refunds. Additional non-returnable items include: Gift cards, clearance items and custom items. Before you return an item, you must contact us via email (help@earresistablebysimone.com) within 72 hours of delivery date.

We aim to stay stocked at all times, but if there is something that is not in stock our goal is to have item restocked within a week do to each item being handmade by our team. Our restock days are every Saturday at 3pm CST.

Once item is purchased, order cannot be canceled

No, we do not offer return labels as exchange items are made at the customers own cost. We suggest using USPS as it is the most cost-efficient shipping method.

We try our best to ensure your order will be delivered on time. Delays are possible during our Holiday and Sale Season. Please keep in mind that we are only provided with an estimated delivery date from our carriers. On rare occasions, these packages can arrive outside of the estimated timeframe.